When customer expectations regarding product quality service quality and value-based price...

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When customer expectations regarding product quality, service quality, and value-based price are met or exceeded, _________ is created.

A. Customer satisfaction

B. Planning excellence

C. A quality rift

D. A value line

Answer: Option A

Solution(By Examveda Team)

When customer expectations regarding product quality, service quality, and value-based price are met or exceeded, Customer satisfaction is created. Customer satisfaction indicates the fulfillment that customers derive from doing business with a firm.

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