21. An effective oral presentation process follows _________ steps.
22. Business letters produce immediate effect because they are:
23. Set off the list of Do and Donts by using ___________.
24. The envelope indicated that there was ,_________ but in fact there was only a letter inside
25. Form letters are also known as:
26. Our address and phone number are shown on our_________
27. In block text format, you do not_________each paragraph
28. A memorandum (memo) is considered a brief form of written communication for:
29. Simplicity in writing means essentially:
30. Good business letters are characterized by the following personal quality of the writer:
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