Statement : The Company X has rejected first lot of values supplied by Company A and has cancelled its entire huge order quoting use of inferior quality material and poor craftsmanship.

Courses of Action :
I. The Company A needs to investigate functioning of its purchase, production and quality control departments.
II. The Company A should inspect all the valves rejected by Company X.
III. The Company A should inform Company X that steps have been taken for improvement and renegotiate schedule of supply.

A. Only I and II follow

B. Only II follows

C. II, and either I or III follow

D. All I, II and III follow

E. None of these

Answer: Option A

Solution(By Examveda Team)

First of all, company A should inspect the rejected valves to ensure if they are really sub-standard. If yes, it should scrutinise its working thoroughly and remove its lackenings, be it in the quality of raw material or craftsmanship. So, both I and II follow. III seems to be a far-off action which can be implemented only after the first two steps are put into practice. Thus, III does not follow,

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