Which of the following statements are correct?

A. The Ombudsman's authority is limited to claims matters only

B. The Ombudsman is not a judicial authority

C. Both the statements above are correct

D. None of the three

Answer: Option B

Solution(By Examveda Team)

The insurance ombudsman mechanism had been set up by the insurers themselves, as an alternative dispute redressal system. It is a quasi-judicial body, established to address the grievances of customers, without them having to involve themselves in lengthy court proceedings.