Complaint letter should be called_____________
A. Persuasive letters
B. Claim letter
C. Inquiry letters
D. Sales letters
Answer: Option B
Solution(By Examveda Team)
Complaint letter should be called claim letter. A claim letter is a persuasive letter sent by a customer to a business or agency to identify a problem with a product or service and can also be referred to as a letter of complaint.Join The Discussion
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Related Questions on Business Communication
The most important goal of business communication is_________.
A. favorable relationship between sender and receiver
B. organizational goodwill
C. receiver response
D. receiver understanding
Down ward communication flows from_________ to_________.
A. Upper to lower
B. Lower to upper
C. Horizontal
D. Diagonal
Horizontal communication takes place between_________.
A. superior to subordinate
B. subordinate to superior
C. employees with same status
D. none of these
Appeals and representations are used in_________communication.
A. horizontal
B. downward
C. upward
D. grapevine
Which of these is not a mode of address for any letters