___________ involves surveillance of a firm's external environment to predict environmental changes to come and detect changes already under way

A. Environmental scanning

B. Environmental monitoring

C. Competitive intelligence

D. Environmental forecasting

Answer: Option A

Solution(By Examveda Team)

Environmental scanning involves surveillance of a firm's external environment to predict environmental changes to come and detect changes already under way. Environmental scanning is the process of gathering information about events and their relationships within an organization's internal and external environments. The basic purpose of environmental scanning is to help management determine the future direction of the organization.