Match the following descriptions with suitable golden rules of PR crisis management.
| List-I (Description) | List-II (Golden Rules of PR Crisis Management) |
| a. Do not try to cover up the PR crisis | 1. Get ahead of the story |
| b. I won't wait until I had a story. | 2. Remember to be human |
| c. The worst thing companies can do is to ignore the possibility that a fire storm could ignite on social media. | 3. Take responsibility |
| d. Saying you're deeply saddened by what went down and will work on making things better is important | 4. Be ready for media backlash |
A. a-1, b-2, c-3, d-4
B. a-4, b-3, c-2, d-1
C. a-2, b-4, c-1, d-3
D. a-3, b-1, c-4, d-2
Answer: Option D

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