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Philosophy, in which management works to improve value chain of products, to exceed customer expectations is classified as

A. quality

B. management chain

C. customer chain

D. cost chain

Answer: Option A

Solution(By Examveda Team)

Philosophy, in which management works to improve value chain of products, to exceed customer expectations is classified as quality. Quality means "the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs."

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