Which of the following statements pertaining to the SERVQUAL scale is...

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Which of the following statements pertaining to the SERVQUAL scale is correct?

A. SERVQUAL compares perceptions to customer's expectations

B. SERVQUAL is a 22-item scale

C. SERVQUAL consists of four service quality dimensions

D. SERVQUAL compares perceptions to customer's expectation from a firm delivering high-quality services

Answer: Option D

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