Which of these characteristics best describes a customer-driven organization?

A. Unresponsiveness

B. Cost reduction

C. Responsiveness

D. Innovation

Answer: Option C

Solution(By Examveda Team)

Responsiveness characteristics best describes a customer-driven organization. Responsiveness, in communication, refers to the degree that what YOU say, responds clearly and directly, to what the other person just said. If you are being responsive, the other person knows you are paying attention, and care enough about what he or she is talking about to "stay on that topic".