___________ are the only service distributors which do not require direct human interactions.

A. Electronic channels

B. SST’s

C. Direct Service channels

D. Speculative channels

Answer: Option A

Solution(By Examveda Team)

Electronic channels are the only service distributors which do not require direct human interactions. Electronic channels overcome some of the problems associated with service inseparability and allow a form of standardisation not previously possible in most services.