Consumer complaints tend to be:
A. instrumental and ostensive
B. instrumental and reflexive
C. non-instrumental and ostensive
D. non-instrumental and reflexive
Answer: Option C
Solution(By Examveda Team)
Consumer complaints tend to be non-instrumental and ostensive. A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party".This Question Belongs to Management >> Marketing
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