__________describes the employee’s skills in serving the client.
A. Internal Marketing
B. External Marketing
C. Relationship marketing
D. Interactive marketing
E. Communication Marketing
Answer: Option D
A. Internal Marketing
B. External Marketing
C. Relationship marketing
D. Interactive marketing
E. Communication Marketing
Answer: Option D
The four unique elements to services include:
A. Independence, intangibility, inventory, and inception
B. Independence, increase, inventory, and intangibility
C. Intangibility, inconsistency, inseparability, and inventory
D. Intangibility, independence, inseparability, and inventory
A. Learning
B. Role selection
C. Perception
D. Motivation
While buying milk which kind of behavior is displayed by a person?
A. Extensive problem solving behavior
B. Routinized buying behavior
C. Variety seeking behavior
D. None of the above
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