In the absence of a physical product, service providers need to consider the use of __________ that enable customers to make a judgment on the service quality.

A. Intangible clues

B. Tangible clues

C. Blueprint

D. Performance measures

Answer: Option B

Solution(By Examveda Team)

In the absence of a physical product, service providers need to consider the use of tangible clues that enable customers to make a judgment on the service quality.