In the absence of a physical product, service providers need to consider the use of __________ that enable customers to make a judgment on the service quality.
A. Intangible clues
B. Tangible clues
C. Blueprint
D. Performance measures
Answer: Option B
Solution(By Examveda Team)
In the absence of a physical product, service providers need to consider the use of tangible clues that enable customers to make a judgment on the service quality.This Question Belongs to Management >> Marketing
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