Research has shown that younger and higher income customers are more likely to use __________ channels.

A. self-service

B. single site

C. Personal

D. Impersonal

Answer: Option A

Solution(By Examveda Team)

Research has shown that younger and higher income customers are more likely to use self-service channels. A powerful self-service channel, best used to provide quick information to customers like account balances, outstanding amounts, location, confirmations etc.