The element of service quality which is defined as 'the knowledge and courtesy of employees and their ability to convey trust and confidence'
A. Tangibles
B. Reliability
C. Assurance
D. Empathy
Answer: Option C
Solution(By Examveda Team)
The element of service quality assurance is defined as 'the knowledge and courtesy of employees and their ability to convey trust and confidence'. Assurance refers to financial coverage that provides remuneration for an event that is certain to happen.Related Questions on Marketing
The four unique elements to services include:
A. Independence, intangibility, inventory, and inception
B. Independence, increase, inventory, and intangibility
C. Intangibility, inconsistency, inseparability, and inventory
D. Intangibility, independence, inseparability, and inventory
A. Learning
B. Role selection
C. Perception
D. Motivation
While buying milk which kind of behavior is displayed by a person?
A. Extensive problem solving behavior
B. Routinized buying behavior
C. Variety seeking behavior
D. None of the above
Join The Discussion