The element of service quality which is defined as 'the knowledge and courtesy of employees and their ability to convey trust and confidence'

A. Tangibles

B. Reliability

C. Assurance

D. Empathy

Answer: Option C

Solution(By Examveda Team)

The element of service quality assurance is defined as 'the knowledge and courtesy of employees and their ability to convey trust and confidence'. Assurance refers to financial coverage that provides remuneration for an event that is certain to happen.