The SERVQUAL dimension that measures consumer views that reflect the security of the firm's operations is the ________ dimension.
A. tangibles
B. employee satisfaction
C. responsiveness
D. assurance
Answer: Option D
Solution(By Examveda Team)
The SERVQUAL dimension that measures consumer views that reflect the security of the firm's operations is the assurance dimension. SERVQUAL is a multi-dimensional research instrument, designed to capture consumer expectations and perceptions of a service along the five dimensions that are believed to represent service quality.This Question Belongs to Management >> Marketing
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