Which of the following is not one the five dimensions that is measured by the SERVQUAL SCALE?
A. tangibles
B. employee satisfaction
C. responsiveness
D. assurance
Answer: Option B
Solution(By Examveda Team)
Employee satisfaction is not one the five dimensions that is measured by the SERVQUAL SCALE. Employee satisfaction or job satisfaction is, quite simply, how content or satisfied employees are with their jobs. Employee satisfaction is typically measured using an employee satisfaction survey.This Question Belongs to Management >> Marketing
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