1. A __________ & __________ Listening is the best answer to satisfy even the most short tempered customer.
2. We should always __________ the customer for calling & complaining.

A. Passive, impatient, slap

B. Patient, active, thank

C. Impatient, passive, thank

D. Passive, active, thank

Answer: Option B

Solution(By Examveda Team)

1. A Patient & active Listening is the best answer to satisfy even the most short tempered customer.
2. We should always thank the customer for calling & complaining.