1. A __________ & __________ Listening is the best answer to satisfy even the most short tempered customer.
2. We should always __________ the customer for calling & complaining.
A. Passive, impatient, slap
B. Patient, active, thank
C. Impatient, passive, thank
D. Passive, active, thank
Answer: Option B
Solution (By Examveda Team)
1. A Patient & active Listening is the best answer to satisfy even the most short tempered customer.2. We should always thank the customer for calling & complaining.
This Question Belongs to Management >> Communication Skills
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