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Business Communication MCQ Questions and Solutions with Explanations | Management

Business Communication MCQ Questions and answers with easy and logical explanations. Management provides you all type of quantitative and competitive aptitude mcq questions with easy and logical explanations. Business Communication MCQ is important for exams like MAT, CAT, CA, CS, CMA, CPA, CFA, UPSC, Banking and other Management department exam. Page-10 section-1

Each section contains 100 MCQs on Business Communication .
91
Communication between departments or functional units of companies is known as
Discuss
Answer & Solution
Answer: Option D
Solution:
Horizontal communication is the transmission of information between people, divisions, departments or units within the same level of organizational hierarchy. You can distinguish it from vertical communication, which is the transmission of information between different levels of the organizational hierarchy.
92
Raised eyebrows and shrugs are examples of
Discuss
Answer & Solution
Answer: Option A
Solution:
Raised eyebrows and shrugs are examples of body language. Body language is a type of nonverbal communication that relies on body movements (such as gestures, posture, and facial expressions) to convey messages.
93
All of the following might be involved in nonverbal communication except
Discuss
Answer & Solution
Answer: Option D
Solution:
All of the following might be involved in nonverbal communication except phone messages. Nonverbal communication is the process of sending and receiving messages without using words, either spoken or written.
94
All of the following might be used to improve organizational communication except
Discuss
Answer & Solution
Answer: Option C
Solution:
All of the following might be used to improve organizational communication except filtering. Organizational communication is the exchange of information, ideas, and views within and outside the organization. Organizational communication indicates communication not only in business but also in hospitals, churches, government agencies, military organization, and academic institutions.
95
Lack of openness in communication
Discuss
Answer & Solution
Answer: Option A
Solution:
Lack of openness in communication reduces employee satisfaction. Openness in interpersonal communication is a person's willingness to self-disclose to reveal information about himself or herself as appropriate. Openness also includes a willingness to listen openly and to react honestly to the messages of others.
96
What is necessary for effective communication to occur?
Discuss
Answer & Solution
Answer: Option C
Solution:
The right people, the right information, a message in a timely manner is necessary for effective communication to occur. Effective communication can help to foster a good working relationship between you and your staff, which can in turn improve morale and efficiency.
97
Communication following strict lines of authority and reporting relationships is known as
Discuss
Answer & Solution
Answer: Option B
Solution:
Communication following strict lines of authority and reporting relationships is known as chain of command. Chain of command refers to a company's hierarchy of reporting relationships from the bottom to the top of an organization, who must answer to whom. The chain of command not only establishes accountability, it lays out a company's lines of authority and decision-making power.
98
Rumours are likely to spread fastest in all of the following instances except when
Discuss
Answer & Solution
Answer: Option D
Solution:
Rumours are likely to spread fastest in all of the following instances except when the recipient is not concerned about the information. Rumors are public communications that reflect private hypotheses about how the world works. Embellished by allegations or attributions based on circum- stantial evidence, they are attempts to make sense of uncertain situations.
99
Three ways in which communication flows through formal organizational channels are called
Discuss
Answer & Solution
Answer: Option C
Solution:
Three ways in which communication flows through formal organizational channels are called downward flow, upward flow, and horizontal flow. Communication within a business can involve different types of employees and different functional parts of an organization. These patterns of communication are called flows, and they are commonly classified according to the direction of interaction: downward, upward, horizontal, diagonal, external.
100
Which of the following is a good example of horizontal flow in an organization?
Discuss
Answer & Solution
Answer: Option B
Solution:
When the department heads of marketing and research get together for a meeting is a good example of horizontal flow in an organization. Horizontal flow refers to the flow of information among people at the same or similar organizational levels, whereas diagonal flow refers to the flow of information among persons at different levels, who have no direct reporting relationships.