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Business Communication MCQ Questions and Solutions with Explanations | Management

Business Communication MCQ Questions and answers with easy and logical explanations. Management provides you all type of quantitative and competitive aptitude mcq questions with easy and logical explanations. Business Communication MCQ is important for exams like MAT, CAT, CA, CS, CMA, CPA, CFA, UPSC, Banking and other Management department exam. Page-2 section-2

Each section contains 100 MCQs on Business Communication .
11
Which of the following is considered a method to help overcome personal barriers to effective communication?
Discuss
Answer & Solution
Answer: Option D
Solution:
Improvement of listening skills is considered a method to help overcome personal barriers to effective communication. There are five key barriers that can occur within a company: language, cultural diversity, gender differences, status differences and physical separation. These barriers to communication are specific items that can distort or prevent communication within an organization.
12
MIS normally found in a manufacturing organization will not be suitable in the __________.
Discuss
Answer & Solution
Answer: Option A
Solution:
MIS normally found in a manufacturing organization will not be suitable in the service sector. MIS is short for management information system or management information services.
13
In claim letter the initial statement should contain
Discuss
Answer & Solution
Answer: Option A
Solution:
In claim letter the initial statement should contain good news. Letters that convey pleasant messages are referred to as “good news” letters. Letters not likely to generate any emotional reaction are referred to as routine letters. The organizational pattern of both types of letters follows a deductive pattern in which the major idea is presented first, followed by supporting details.
14
Management information systems (MIS)
Discuss
Answer & Solution
Answer: Option D
Solution:
Management information systems (MIS) use the transaction data to produce information needed by managers to run the business. In business, management information systems (or information management systems) are tools used to support processes, operations, intelligence, and IT. MIS tools move data and manage information. MIS produce data-driven reports that help businesses make the right decisions at the right time.
15
_____________ include investigation of an issue or problem or Calculation of financial ratios of a company.
Discuss
Answer & Solution
Answer: Option B
Solution:
An analytical report is a type of a business report that uses qualitative and quantitative company data to analyze as well as evaluate a business strategy or process, while empowering employees to make data-driven decisions based on evidence and analytics.
16
Text Parts are ___________ basic parts of a formal report.
Discuss
Answer & Solution
Answer: Option A
Solution:
Text Parts are 3 basic parts of a formal report. The text of the report is its core and contains an introduction, discussion and recommendations, and conclusion.
17
Supplementary Parts are usually short messages with natural, casual use of language.
Discuss
Answer & Solution
Answer: Option C
Solution:
Short reports are supplementary Parts are usually short messages with natural, casual use of language. A short report is usually written to inform the authority concerned or specific readers about a specific matter so that they can make appropriate decision about the matter.
18
Sales letters start with
Discuss
Answer & Solution
Answer: Option B
Solution:
Sales letters start with an attention-getting device. To get through, your sales letter needs to be good, different, professional and relevant. Use the five-second rule when designing direct sales letters opening statements and headlines.
19
Complaint letter should be called_____________
Discuss
Answer & Solution
Answer: Option B
Solution:
Complaint letter should be called claim letter. A claim letter is a persuasive letter sent by a customer to a business or agency to identify a problem with a product or service and can also be referred to as a letter of complaint.
20
_________ is an organized portfolio of formal systems for obtaining processing and delivering information in support of the business operations and management of an organization.
Discuss
Answer & Solution
Answer: Option A
Solution:
MIS is an organized portfolio of formal systems for obtaining processing and delivering information in support of the business operations and management of an organization. MIS is the use of information technology, people, and business processes to record, store and process data to produce information that decision makers can use to make day to day decisions. MIS is the acronym for Management Information Systems.