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71
What is considered to be the primary concern during a crisis?
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Answer: Option A
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72
What does 'crisis communication' refer to?
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Answer: Option B
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73
Match the following terms or statements of crisis communications with their phases.
List-I (Terms or Statements) List-II (Crisis phase)
a. Make sure information is kept confidential 1. Pre-crisis phase
b. Reputation repair and Behavioural intentions 2. Crisis response phase
c. Be quick, accurate and consistent 3. Post crisis phase
d. Crisis management plan 4. Crisis communication Process
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Answer: Option B
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74
. . . . . . . . is absolutely essential pre-crisis requirement to be established to allow one to reach one's stake holders rapidly using multiple modalities.
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Answer: Option C
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75
. . . . . . . . is a theory assessed by Gregory Ulmer, Timothy Sellnon and Matthew Seeger as a framework that emphasises learning from the crisis and ethical communication.
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Answer: Option B
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76
Compared to other marketing communications tools, PR is the
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Answer: Option A
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77
Corporate communication functions include
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Answer: Option D
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78
Who remarked that communication works as a lubricant to increase the efficiency of management?
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Answer: Option A
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79
Match the following guidelines with appropriate PRSA code provisions of conduct.
List-I (Guidelines) List-II (PRSA code Provisions of Conduct)
a. Reveal the sponsors for causes and interests represented 1. Conflicts of interest
b. Protect privileged, confidential or insider information gained from a client or organisation. 2. Disclorure of information
c. Encourage clients and customers to determine if a conflict exists after notifying all affected parties. 3. Enhancing the profession
d. Decline representation of clients and organisations that urge or require actions contrary to this code. 4. Safeguarding confidence
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Answer: Option D
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80
Who, in 1990, argued that there is no such thing as international public relations?
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Answer: Option C
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