51. Another thing that you have to avoid is adding to OHP’s with a ________ during a talk.
52. A positive statement (in a question tag) takes a ___________tag.
53. Hearing is only an important component of ________.
54. In _____ Listening the main intention is to seek certain information which will be appreciated.
55. _________ Is an aggressive behavior and will most likely bring a negative response from the speaker.
56. It is important to choose the right environment because it will help the listener focus & avoid
57. Semantic market are the links between two _________.
58. __________ Customer not only returns to your organization for a second time but also tells about his satisfaction others.
59. Always ____ the customer for calling
60. The technique of ____ should be mastered to handle displeased customers.
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