Communication skills- English Aptitude MCQ Questions and Answers

Another thing that you have to avoid is adding to OHP’s with a Pen during a talk.

A positive statement (in a question tag) takes a Negative tag. When we reply to a statement we can put an affirmative or negative tag at the end of our comment. This short tag takes the form of a question.

Option A: Hearing
This option is incorrect. Hearing is the physical ability to perceive sound, not just a component of itself.

Option B: Listening
This is the correct option. Listening involves actively interpreting and making sense of the sounds heard, making hearing an essential component of the listening process.

Option C: Talking
This option is incorrect. Talking involves producing speech, where hearing is not a primary component.

Option D: Speaking
This option is incorrect. Speaking focuses on verbal expression, where hearing is not a key component.

In conclusion, the correct answer is Option B: Listening, as hearing is a crucial part of the active process of listening and understanding sounds.

In Appreciative Listening the main intention is to seek certain information which will be appreciated. Appreciative listening is a type of listening behavior where the listener seeks certain information which they will appreciate, for example that which helps meet his/her needs and goals.

Interrupting is an aggressive behavior and will most likely bring a negative response from the speaker. Interrupting is a problem for many reasons. First, it is an aggressive behavior and will most likely bring a negative response from the speaker being interrupted.

Distractions it can be another barrier of communication for people. People that are distracted can intake some information and rest of it will just flay thru there ears. When person is talking and cup of coffee will be spilling then he/her will get distracted and they can even get lost in what hey ware talking about. When your board you start to fidgeting or tapping on the table what could be annoying for people and it will distract them.

Semantic market are the links between two Sentences. Semantic marketing is a strategy that places paramount importance on the wording of every ad and marketing phrase. The precise selection of words and terms that convey an exact message is the key to the strategy.

Satisfied Customer not only returns to your organization for a second time but also tells about his satisfaction others. Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation.

Always thank the customer for calling. Feeling unappreciated may prompt your customers to take their business elsewhere, in favor of a company that will value their business. Customer appreciation is important for many reasons. First and foremost, it can help make customers happy. Real appreciation stems from a feeling that we truly care for our customers.

The technique of BLAST should be mastered to handle displeased customers. “BLAST” technique is a complaint-resolution method that is useful in patient care and as a clinical teaching tool. The mnemonic stands for: Believe (what the patient is saying), Listen (actively, to assess and restate the patient’s unmet expectations), Apologize (for the patient’s unmet expectations), Satisfy (the patient), and Thank (the patient for expressing his/her concerns and providing a second chance to satisfy the patient).