51.
Another thing that you have to avoid is adding to OHP’s with a ________ during a talk.

52.
A positive statement (in a question tag) takes a ___________tag.

53.
Hearing is only an important component of ________.

54.
In _____ Listening the main intention is to seek certain information which will be appreciated.

55.
_________ Is an aggressive behavior and will most likely bring a negative response from the speaker.

56.
It is important to choose the right environment because it will help the listener focus & avoid

57.
Semantic market are the links between two _________.

58.
__________ Customer not only returns to your organization for a second time but also tells about his satisfaction others.

59.
Always ____ the customer for calling

60.
The technique of ____ should be mastered to handle displeased customers.

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