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Communication skills- English Aptitude MCQ Questions and Answers

Communication skills MCQ Questions and answers with easy and logical explanations. Communication Skills MCQ question is important for exams like Banking exams, IBPS, SCC, CAT, XAT, MAT etc. Page-4 section-2

Each section contains 100 MCQs on Communication skills .
31
Arrange the steps involved in listening
1. Giving meaning to the data
2. Reconstructing
3. Processing the data
Discuss
Answer & Solution
Answer: Option C
Solution:
The steps involved in listening are
1. Processing the data
2. Reconstructing Processing the data
3. Giving meaning to the data.
32
When you receive a telephone call, Which of the following statement is True(T) or False(F) are given below.

1. Be prepared have a pen, notepad
2. Do not answer the phone quickly
3. Do not give the call your full attention.
Discuss
Answer & Solution
Answer: Option C
Solution:
1. Be prepared have a pen, notepad
2. Do answer the phone quickly
3. Do give the call your full attention.
33
During a telephone conversation, Which of the following statement is True(T) or False(F) are given below.

1. Do not answer promptly
2. Be alert
3. Be natural
Discuss
Answer & Solution
Answer: Option D
Solution:
1. Do answer promptly
2. Be alert
3. Be natural
34
During a telephone communication, Which of the following statement is True(T) or False(F) are given below.

1. Be expressive
2. Be distinct
3. Do not be pleasant
Discuss
Answer & Solution
Answer: Option B
Solution:
1. Be expressive
2. Be distinct
3. Do be pleasant
35
During a telephone conversation, Which of the following statement is True(T) or False(F) are given below.

1. Leave the caller on hold
2. Be courteous
3. Transfer the call always do not handle is yourself
Discuss
Answer & Solution
Answer: Option D
Solution:
1. Do not leave the caller on hold 2. Be courteous 3. Do not transfer the call always, handle it yourself
36
when you dial a number and some one picks up the phone at the other end. Which of the following statement is True(T) or False(F) are given below.

1. Ask the person who picks up the phone that who is at the other end of the telephone.
2. Do not give your identity
3. Speak directly to the person without knowing who he is
Discuss
Answer & Solution
Answer: Option A
Solution:
1. Ask the person who picks up the phone that who is at the other end of the telephone.
2. Do give your identity
3. Do not speak directly if the person is not known
37
Uses of overhead projector, Which of the following statement is True(T) or False(F) are given below.

1. Helps speaker have eye contact with the audience.
2. Provides different access to the presenter.
3. Helps to focus audience attention.
Discuss
Answer & Solution
Answer: Option B
Solution:
1. Helps speaker have eye contact with the audience.
2. Do not provides different access to the presenter.
3. Helps to focus audience attention.
38
Which of the following statement is True(T) or False(F) are given below.

1. The best policy is to ask for identify of the person or the other end first before announcing your identity.
2. Never leave a caller or hold.
3. Use simple language, avoid slang technical ferns.
Discuss
Answer & Solution
Answer: Option B
Solution:
1. The best policy is not to ask for identify of the person or the other end first before announcing your identity.
2. Never leave a caller or hold.
3. Use simple language, avoid slang technical ferns.
39
Which of the following statement is True(T) or False(F) are given below.

1. By using a dissolve unit and two slide projectors it is possible to create a transition fade in and out effect.
2. Slide are more effective in well-lit-room.
3. Audiences consider slides as more professional.
Discuss
Answer & Solution
Answer: Option A
Solution:
1. By using a dissolve unit and two slide projectors it is possible to create a transition fade in and out effect. 2. Slide are more effective in dark room. 3. Audiences consider slides as more professional.