1.
Match the items of List-II with List-I relating to personal selling process and identity the correct answer.
List-I List-II
a. Prospecting 1. Attention, Interest, Desire, Action
b. Pre-approach 2. Identifying profiles, leads, records and qualifying capability, and willingness
c. Presentation 3. Reduce dissonance, build goodwill
d. Post-sales services 4. Information, habits, and preferences

5.
Some firms set their advertising budget as a predetermined share of profits or financial resources. This would be an example of which budgeting method?

6.
Under which concept does a company carefully integrate and coordinate its many communication channels to deliver a clear, consistent, and compelling message about the organization and its products.

9.
The main difference between the grey and black market is