1
Match the items of List-II with List-I relating to personal selling process and identity the correct answer.
| List-I | List-II |
| a. Prospecting | 1. Attention, Interest, Desire, Action |
| b. Pre-approach | 2. Identifying profiles, leads, records and qualifying capability, and willingness |
| c. Presentation | 3. Reduce dissonance, build goodwill |
| d. Post-sales services | 4. Information, habits, and preferences |
Answer & Solution
Answer: Option
C
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