16.
Which one of the following factor relates to family that influences consumer behavior?

17.
Unique psychological characteristics that lead to relatively consistent and lasting responses to one’s own environment refers to which one of the following?

18.
Which one of the following statements by a company chairman BEST reflects the marketing concept?

19.
Which one of the following is a key to build lasting relationships with consumers?

20.
The factors such as the buyer’s age, life-cycle stage, occupation, economic situation, lifestyle, personality and self-concept that influences buyer’s decisions refers to which one of the following characteristic?

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