81.
In the first stage of the new product development process, the company determines which markets it wants to enter, this is known as . . . . . . . .

82.
Franchising is a practice of

83.
In the growth stage of a product life cycle which of the following statements are applicable?
1. There is a rapid increase in sales.
2. Effects of repeat purchasing are seen.
3. Increased competitor activity is found.
4. Profits begin to rise.
5. Good product management is required.

87.
Customer satisfaction can be defined by comparing

88.
The process of assessing the relative worth of different market segments and selecting one or more segments in which to compete is called:

89.
A person's distinguishing psychological characteristics that lead of relatively consistent and enduring responses to his or her environment is called