72.
Statement (I): A form of non-store retailing that uses advertising to contact consumers who, in turn, purchase products without visiting a retail store is called direct selling.
Statement (II): A form of non-store retailing in which personal contact between a salesperson and a consumer occurs away from a retail store is called direct marketing.

73.
Which of the following statements pertaining to the SERVQUAL scale is correct?

77.
Customer orientation is . . . . . . . . to development and someone within the organisation must have the foresight to see that there are . . . . . . . . prospects for what has been developed.

80.
Big Mike's Health Food Store sells nutritional energy-producing foods. The price of the products sold varies according to individual customer accounts and situations. For example, long-time customers receive discounts. This strategy is an example of . . . . . . . .