3.
Which type of alternative dispute resolution, with employee, involves a third party who assumes a neutral role in dealing with workplace issues between management and workers

4.
Selection is . . . . . . . . in its application as much as it seeks to eliminate as many unqualified applications as possible in order to identify the right candidates.

6.
Kochan and Barooci's (1985) model of HRM includes which elements?

7.
Which of the following statements are true/false?
1. Informal interview comprises of an interviewer or a manager from HR Department asking casual questions such as name, previous experience etc.
2. Stress interview is intended to test the applicant and his conduct, behaviour in a stressful situation.
3. Depth interview is conducted to examine the candidates background and thinking and to go in detail about his special interest.
4. Planned interview is also informal in nature.

8.
Which of the following are the principles of quality circles?

9.
Which is the part of training information system?
1. Opportunities
2. Training executed
3. Post training developments
4. Skill gaps
5. Number redeployed after training
6. Number retained in other new trades/skill

10.
. . . . . . . . means reducing the size of the organisation. It is restructuring of the organisation whereby non-core activities are disposed off. Where there is surplus staff, trimming will be essential.